Privacy Policy

United States Home Services ("USHS," "we," "us," or "our") respects your privacy. This policy explains the information we handle, why we use it, when service providers process it for us, and the choices available to you.

Information we handle

The information depends on how you interact with us and which USHS Ops features your role can access.

• Identity and account information: name, email address, phone number, user or employee identifier, role, profile photo, account status, and sign-in or security records.
• Customer and operations information: contact details, property and service addresses, projects, appointments, dispatch and routing details, tasks, forms, notes, permits, and service history.
• Communications and content: messages, SMS or MMS content, call details, voicemails, call recordings, transcripts, summaries, photos, videos, audio, and uploaded files.
• Role-specific records: employment, compensation, financial, or health-related information when an authorized workflow and the user's role require it.
• Device and usage information: push-notification tokens or device identifiers, app interactions, audit events, browser or device details, and diagnostic or security logs.
• Address-based location information: property, service, or technician home-base addresses and coordinates derived from those addresses for mapping, service-area, dispatch, and routing features. Geocoding an address is separate from collecting live GPS from a device.

Website and service requests

When you schedule a visit, apply for a job, use a form, or contact us, we may collect your name, phone number, email address, service address, and the details you choose to provide. We use that information to respond, schedule and deliver service, coordinate an application, and keep the related business record.

How we use information

• Provide, secure, and support our website, services, and USHS Ops.
• Authenticate users and enforce role-based access.
• Schedule, dispatch, document, and complete customer and field work.
• Deliver messages, calls, voicemail, and push notifications.
• Maintain audit trails, investigate problems, prevent misuse, and protect people and systems.
• Transcribe or summarize eligible recordings and operational records when those features are used.
• Meet legal, tax, accounting, employment, contract, and dispute-resolution obligations.

Calls, recordings, and AI-assisted features

USHS Ops supports business calling. When recording is enabled for a line or workflow, a call may be recorded for quality, training, service, documentation, and operational follow-up. Before an employee intentionally starts a customer call, USHS Ops explains that recording may occur, and the customer-calling flow is designed to play a spoken notice before recording begins. In-app team-call screens also label recorded calls.

Eligible recordings may be sent to speech-to-text and AI service providers to create a transcript, summary, categorization, or evaluation. Those results can be stored with the related call or operational record and reviewed by authorized users.

Text messages

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.

We send text messages only to people who have asked us to, including customers who opt in when scheduling service and job applicants who opt in on an application form. Messages may cover appointments, service updates, applications, and interview scheduling. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Terms for full SMS terms.

Service providers and disclosures

We use service providers to operate our systems. Depending on the feature, this can include Supabase for authentication, database, and file storage; Vercel for application hosting; Twilio for calling and messaging; Google services such as Firebase and Maps for push notifications and mapping; Apple push services; and OpenAI or Anthropic for transcription, summarization, categorization, or other AI-assisted operations. Providers receive information only as needed to deliver the feature we use them for and are subject to their own contractual and privacy obligations.

We do not sell personal information. We may also disclose information when the law requires it, to protect rights or safety, to investigate fraud or misuse, or as part of a merger, financing, acquisition, or sale of business assets subject to appropriate safeguards.

Retention and account deactivation

We retain information for as long as reasonably needed for the operational purpose for which it was collected and for security, legal, tax, accounting, employment, contract, audit, and dispute obligations. Retention differs by record and workflow. Deactivating a USHS Ops account stops account access but does not automatically erase messages, customer records, calls, audit history, or other operational records linked to that account.

Your choices and data requests

You may ask us to review, correct, delete, or de-identify eligible information. USHS Ops accounts are created by administrators and currently do not include an instant self-service deletion control. We verify requests before acting, and some records may need to be retained for the reasons described above. Review the steps and limitations on our Account & Data Requests page.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including authenticated access, role-based permissions, encrypted network connections, and activity logging where supported. No system can guarantee absolute security.

Children

USHS Ops is for authorized business users and is not directed to children. Our public website and home services are not intended to collect personal information directly from children under 13.

Changes and contact

We may update this policy as our services or practices change. The effective date at the top identifies the current version. For privacy questions or requests, email info@unitedstateshomeservices.com.